- Paperback: 224 pages
- Publisher: Packt Publishing (April 2013)
- Language: English
- ISBN-10: 1849685061
- ISBN-13: 978-1849685061
- File Size: 15.4 MiB
Unified Communications brings all relevant types of communication technology and modalities together: telephony, chat, availability information, video, sharing, and the integration into line of business software.
“Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age” is a business and technology book combined into one about Unified Communications and it shares everything you need to know: how to evaluate and integrate a Unified Communications project in your own company and how you plan, design, and implement the technology itself. Additionally you get to know current innovations and available technologies for social networking, collaboration, cloud services, contact centers, and also enhanced collaboration for mobile devices. This book also offers a real business case of a transformational project from traditional telecommunications to Unified Communications and what business case you can realize for all business sizes.
Get to know what Unified Communications is about and how you can use it in your company to reduce cost and increase the level of effective communication and collaboration.
This book offers you eight compelling chapters with a mix of business and technology content. Unified Communications is a great and very important topic in the evolution of how we communicate and collaborate and on how to create a better interface to customers and business partners.
“Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age” is a unique book which brings business relevant content and technical details of Unified Communications together in one place with everything that you need to know.
In this book, you will learn how you can use the benefits of innovative communication technology for your business and how this technology can be implemented in your company’s environment.
What you will learn from this book
History of telecommunications
From the past to today: Unified Communications, collaborations, social networking, and cloud technology
Implement real time collaboration with knowledge management
Improve collaboration between companies
The business case: where to save costs and optimize inside the company
An example project: What factors need to be considered when implementing UC?
UC Contact Center, Skype-Lync and Cloud a way into the future
Save and load text, XML, or media assets from local or remote sources, and communicate with websites and their databases to create online scoreboards
This is a tutorial guide to gain in-depth knowledge such as realizing projects to migrate traditional telephony to Unified Communications inside an organization.
Who this book is for
This book is targeted at three audiences: business decision makers, technical advocates, and IT decision makers. As this is also a fundamental book on real time collaboration technology, it is also suitable for anyone who is interested in the future of communications.